Appraisal Ai – Terms of Use

1. About these Terms

1.1 These Terms of Use govern your access to and use of Appraisal Ai’s websites, chatbots, tools and related services.
1.2 By using our services, you agree to be bound by these Terms and our Privacy Policy.
1.3 Appraisal Ai operates nationally in Australia and is based in Western Australia.

2. Nature of our service

2.1 Appraisal Ai provides:

Automated property appraisal estimates based on data and information you supply.

Services that may connect you with real estate agents or other third‑party providers.

2.2 We do not:

Provide financial, legal, tax or accounting advice.

Act as your real estate agent or representative.

Provide formal property valuations suitable for lending, tax or financial reporting purposes.

3. Automated estimates and your responsibilities

3.1 Estimates are generated using automated systems, external data sources and your inputs.
3.2 Estimates are for general information only and:

Are not guarantees of sale price.

May not reflect current market conditions or property‑specific factors.

May differ from valuations or estimates provided by banks, valuers or other sources.

3.3 You acknowledge and agree that you use our estimates at your own risk and that you are responsible for obtaining independent professional advice (for example from licensed real estate agents, valuers or financial advisers) before making significant financial or property decisions.
3.4 We are not responsible for any loss arising from differences between our estimates and valuations or price indications provided by other parties.

4. Eligibility and user responsibilities

4.1 You may use the services only if you are at least 18 years old and have capacity to enter into a binding agreement.

4.2 You agree to:

Provide accurate and complete information about properties and yourself.

Only submit details for properties you are authorised to discuss.

Keep your access credentials (if any) secure and not share them with others.

4.3 You must not:

Use the services for any unlawful, fraudulent or harmful purpose.

Attempt to gain unauthorised access, interfere with security or test vulnerabilities.

Copy, scrape, reverse engineer or misuse our data, models, content or systems.

5. Agent referrals, introductions and commissions

5.1 When you explicitly consent, we may introduce you to one or more real estate agents or service providers that we consider suitable based on factors such as location, property type and service offering.
5.2 We do not guarantee that any agent is the best or only option for your circumstances, and you are solely responsible for deciding whether to engage them.

5.3 When we make an introduction, we may share your contact details, property information and appraisal summary with those agents so they can contact you.
5.4 We may receive fees or commissions from agents or partners if you engage a referred agent and/or a sale or transaction is completed. Such arrangements do not increase the amount you pay the agent.

5.5 Agents and partners are independent third parties and are not controlled by Appraisal Ai. We are not responsible for:

The conduct, advice, performance or omissions of any agent or partner.

Any services they provide to you or outcomes of any engagement with them.

6. Promo codes, referral partners and data use

6.1 From time to time, we may offer promo codes, discounts or offers in conjunction with referral partners.
6.2 When you use a promo code or referral link:

We may share information you provide to Appraisal Ai (for example, your name, email address, property information and appraisal results) with the relevant referral partner.

We expect partners to use your information only for limited purposes such as verifying the referral, providing any promised offer and reasonably related marketing or follow‑up.

6.3 Partners will handle your information in accordance with their own privacy policies, which may differ from ours. You are responsible for reviewing those policies before using a promo code or engaging with a partner.

7. Privacy

7.1 Our collection, use and disclosure of personal information is described in our Privacy Policy.
7.2 By using the services, you consent to our handling of personal information in accordance with that policy.

8. Communications

8.1 By providing your contact details, you agree that we may contact you by email, SMS or phone to:

Provide your appraisal information and related updates.

Discuss potential agent introductions where you have indicated interest.

Send information about similar services, promotions or updates.

8.2 You can opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting us at [email protected]. Service‑related communications may still be sent where necessary.

9. Intellectual property

9.1 All intellectual property in the services, including software, models, text, graphics, logos and content, is owned by or licensed to Appraisal Ai.
9.2 You are granted a limited, non‑exclusive, non‑transferable licence to use the services for your personal or internal business purposes.
9.3 You must not reproduce, distribute, modify, create derivative works from or publicly display any part of the services except as expressly permitted by these Terms or with our written consent.

10. Availability, data retention and backups

10.1 We aim to keep the services available and functioning, but we do not guarantee uninterrupted or error‑free operation.
10.2 We may modify, suspend or discontinue any part of the services at any time, including features or content.
10.3 We take reasonable steps to maintain backups and protect data against loss, but we do not guarantee that any particular appraisal or history will always be available. We recommend you keep your own copies of important information (for example, by saving or exporting key details).

11. Security and incidents

11.1 We take reasonable steps to protect the security of the services and your information, but no system is completely secure.
11.2 If we become aware of a security incident or data breach that is likely to result in serious harm, we will investigate promptly and, where required by law, notify affected individuals and regulators.
11.3 You are responsible for using appropriate security measures on your own devices and networks (such as up‑to‑date software and strong passwords).

12. Disclaimers and limitation of liability

12.1 To the maximum extent permitted by law, the services are provided “as is” and “as available”, and we exclude all warranties, representations and guarantees not expressly stated in these Terms.

12.2 Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies you may have under the Australian Consumer Law or other applicable law that cannot be excluded.

12.3 Subject to those non‑excludable rights:

Our aggregate liability to you for all claims arising out of or in connection with the services or these Terms is limited, at our option, to: Resupplying the relevant services, or Paying the cost of having the services resupplied.

We are not liable for: Loss of profits, revenue, goodwill or opportunity, or Indirect, consequential or special loss or damage,
arising out of or in connection with the services, these Terms, any estimates or any engagement with third‑party agents or partners.

13. Third‑party services and links

13.1 The services may include links to third‑party websites, tools or services, including real estate agents and referral partners.
13.2 We do not endorse, control or assume responsibility for third‑party content, products or services. Your use of third‑party services is at your own risk and subject to their terms.

14. Termination

14.1 You may stop using the services at any time.
14.2 We may suspend or terminate your access to the services at any time if we reasonably believe you have breached these Terms, misused the services or engaged in unlawful or harmful conduct.
14.3 On termination, clauses that by their nature should continue (including intellectual property, disclaimers, limitations of liability and governing law) will remain in effect.

15. Governing law and jurisdiction

15.1 These Terms are governed by the laws of Western Australia and the Commonwealth of Australia.
15.2 You submit to the non‑exclusive jurisdiction of the courts of Western Australia and any courts that may hear appeals from those courts.

16. Contact us

16.1 If you have any questions about these Terms or the services, please contact:

Email: [email protected]